Privacy Policy

Chatzi AI Solutions FZE LLC ("Chatzi", "we", "our", or "us") provides software solutions that enable businesses to manage customer communications, automate conversations, and operate AI-powered customer support across multiple communication channels. This Privacy Policy explains how we collect, use, store, and protect information when customers use our platform and services.

We may collect: • Account information such as name, email address, company name, and contact details. • Communication data exchanged through connected channels such as WhatsApp, Facebook Messenger, Instagram, Telegram, email, and other supported platforms. • Knowledge Base content uploaded by customers. • Usage and analytics information related to platform performance and service delivery. • Technical information including IP addresses, browser information, device information, and system logs.

We use collected information to: • Provide and maintain our services. • Deliver AI-powered customer support and automation features. • Improve platform functionality and performance. • Provide customer support and technical assistance. • Prevent abuse, fraud, unauthorized access, and security incidents. • Comply with applicable legal obligations.

Customers retain ownership of their business data, messages, documents, and content uploaded to Chatzi. Chatzi acts as a technology service provider and processes customer data solely for the purpose of delivering the services requested by the customer.

We implement commercially reasonable technical and organizational measures to protect customer information from unauthorized access, disclosure, alteration, or destruction.

Our platform may integrate with third-party services including Meta (Facebook, Instagram, WhatsApp), Telegram, OpenAI, Google services, and other providers selected by customers. Use of such services may be subject to their respective privacy policies and terms.

We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Information may be processed and stored in jurisdictions outside the customer's country, including cloud infrastructure providers used to operate the service.

Customers may request access, correction, export, or deletion of their data, subject to applicable legal requirements.

For privacy-related inquiries: Chatzi AI Solutions FZE LLC Website: https://chatzi.io Email: info@chatzi.io United Arab Emirates

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.